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At the Himalayan Dream Team, fairness and transparency are basic cornerstones towards a commitment of superior travel experiences. Please go through the terms and conditions carefully herein; these provide the guiding framework for mutual understanding and help in the avoidance of misunderstandings while you participate in our programs. Please do not hesitate to contact us at any time should you have any questions or need further clarification on any of the above-mentioned matters.
Following are the terms and conditions that govern the relationship between you, the client, and Himalayan Dream Team (P) Limited, a company registered with the Nepalese government under registration number 601874246 (henceforth known as "the travel agency"). By ordering our services, you are deemed to have agreed to this agreement, the terms, cancellation conditions, and limited liability herein. Both parties accept the below mentioned provisions and approaches to resolve any legal dispute that may arise in the course of, or subsequent to, your journey with us, in a fair and cooperative way.
A “trip” refers to a product, itinerary, or activities that you purchase from us, including Trekkings, Tours, Expeditions, and/or others as stated on our website(s) or in brochures.
A reservation has been accepted and will only become final from the date on which the Agency sends you a copy of the invoice by e-mail; and the deposit has been received.
Before your booking is confirmed and a contract takes effect, the Agency reserves the right to increase or decrease prices due to unforeseen changed circumstances on both sides.
For all trips, you must make an advance of 25% of the total travel sum at the time of booking the trip. The remaining 75% must be paid at last six weeks before departure or at the latest in cash at the start of the services on arrival in Nepal.
The deposit must be transferred by bank transfer to the bank account of Himalaya Dream Team (P) Limited or our Dutch intermediary: Kampermann-Holding b.v. who is authorized to act as travel agent on our behalf.
| Payment by Online Bank Transfer to Nepal | |
|---|---|
| Bank Name | Siddhartha Bank Limited |
| Swift Code | SIDDNPKA |
| Account Number | 01615176921 |
| Account Holder Name | Himalayan Dream Team Treks & Tours (P) Ltd. |
| Account Holder Address | Thamel, Kathmandu, Nepal |
| Payment by Online Bank Transfer to the Netherlands | |
|---|---|
| Bank Name | SNS |
| BIC | SNSBNL2A |
| Account Number (IBAN) | NL53 SNSB 0935 2120 94 |
The payment of the remaining amount must be made four weeks before the start of the trip via (online) transfer of the due amount or in cash at Himalayan Dream Team office upon arrival in Nepal.
Any cancellation by a client must be made in writing. The date on which the cancellation takes place determines which cancellation costs apply.
Please note that no refund will be given if you do not use the offered and agreed travel (parts) for no reason. No refund will be given for already booked accommodations, transportation, sightseeing, meals or other services.
The travel agency reserves the right to order any trip, including a guaranteed trip, before departure for reasons beyond its control (i.e. due to natural disasters, cancellation of a flight, consequences of, strikes, wars, riots, illness, quarantine, government interventions, weather conditions or other undesirable events). In such a case, Himalayan Dream Team will proceed to a maximum refund of the travel sum minus already made costs for reserved flights, hotels and so on. If for other reasons we are forced to change a trip (part) (part of it), you are entitled to a similar alternative of the same value.
Please also note that these changes do not include refunds in the event of a change of airline, flight times. Travel will take place provided that the departure and arrival dates remain unchanged. We will strive to allow the trip to take place at the agreed price in the event of changes, provided that the change of routes, hotel accommodations etc. does not entail any cost increases. In the latter case, the additional costs will be charged to the client.
The travel agency is not responsible for any additional costs or consequences of damage on the part of the client and arising as a result of the booking, such as visas, vaccinations, non-refundable flights, or other costs, loss of income or other inconveniences, etc.
The travel agency must be informed in writing, before the time of booking, of any medical condition, disability or any other mental and/or physical condition that may affect fitness to travel. On the basis of that information, the travel agency may refuse the client a trip. Failure to report such a condition to the travel agency in time will result in cancellation with a 100% cancellation fee to the travel agency.
Some trips may be unsuitable for clients due to age, mobility, pregnancy, physical or mental conditions or the lack of the necessary (described) experience in case of adventure or climbing tours. It is the client’s responsibility to check this prior to booking. The travel agency is not obliged to provide adapted, special facilities unless it has agreed to a written request. The travel agency will do its best to comply with special requests including dietary requirements, but such requests are not part of the contract and the travel agency is not liable for any consequences of the condition for the travel (parts).
Adequate and valid travel insurance is mandatory for all travellers. Your travel insurance must cover accidents, injuries, illness, death & all medical expenses, including any pre-existing medical conditions, repatriation from the mountains (including helicopter rescue and ambulance if applicable) and personal liability. The travel agency also recommends cancellation insurance and insurance for containment and loss of luggage and personal belongings. You must carry and show proof of insurance if reasonably requested by the travel agency. The travel agency reserves the right to cancel or suspend your participation on a trip or certain activities, even after the start of your trip, without the right to a refund, if you are unable to prove that you have necessary insurance.
Please note: the Himalayas are always unpredictable. Bad weather in mountain areas can lead to delays on domestic flights. In case of delay of domestic flights, the travel agency will arrange accommodation but will not reimburse these additional costs. In the event of delayed international flights, the client is responsible for all additional costs including accommodation. If you want an alternative arrangement, such as urgent transport by helicopter, in connection with your timely connection for the international return flight, all additional costs are for your account. Included in all our programs in an extra day in Kathmandu to compensate for such delays with a maximum of 1 full day.
In addition, the travel agency bears no responsibility for costs due to missed international flights, but will help to book alternative flights, accommodations, etc. where possible. Please also note that, during trekking and tours, changes in the itinerary and/or travel components may occur due to unforeseen circumstances.
If the client wishes to change travel components after the booking, the client may be responsible for the additional costs resulting from this.
When planning your trip to Nepal, please ensure that your passport has at least 6 months of validity from the date of entry and contains at least one blank page. It’s a good idea to check this as soon as you book your trek to avoid any last-minute issues.
Upon arrival in Nepal, the following visa fees apply and can be paid in cash (preferably in a major currency like US Dollars). While some visa desks may accept credit cards, it’s safer to have cash ready:
- US $30 for 15 days
- US $50 for 30 days
- US $125 for 90 days
To make the process smoother, we recommend completing your visa application online before your arrival. Visit the Nepal Immigration Website to fill out the online form. Once submitted, you’ll receive a submission receipt with a barcode. Please print this receipt and bring it with you to acquire your visa at the airport.
A few key points to remember about the online form:
We hope this helps streamline your visa process and ensures a smooth start to your Himalayan adventure. If you have any questions or need further guidance, feel free to reach out to the Himalayan Dream Team anytime.
The travel agency is not liable for injury/conditions/emotional or other injuries of the client during the trip. Our trips do not include personal insurance. That is why we advise clients to provide an adequate insurance package, including coverage for medical emergencies and evacuation by helicopter. In Nepal, such insurances are not available.
There are no discounts or refunds for missed or unused services, not for voluntary and not for involuntary termination of a trip (part) due to illness, death of a family member etc, late arrival on the tour. However, we will assist you in case of emergency and arrange everything in good mutual consultation. We will always strive to offer you alternative travel (parts) if desired.
The travel agency reserves the right to update these terms and conditions and change them at any time. It is the client’s responsibility to know the terms and conditions with any changes. The most up-to-date version of the general terms and conditions will always be found on the website.
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